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How to request a Google Play subscription refund
Google provides an official refund request workflow and also lets you request refunds through order history by reporting a problem with a specific charge.
Quick answer (fastest route)
- Use Google Play’s official refund request workflow.
- Sign in with the Google account that was billed.
- Follow prompts to request the refund for the purchase/subscription.
Option A: Google’s official refund request workflow
- Open Google’s refund workflow for Google Play purchases.
- Sign in.
- Submit the refund request by following the guided steps.
Option B: Request via Play order history (web)
- Go to play.google.com.
- Click your profile → Payments & subscriptions → Budget & order history.
- Find the order → click Report a problem.
- Choose the option that matches your situation and submit the form asking for a refund.
Before you submit (worth doing)
- Cancel the subscription first to stop future charges.
- Confirm which Google account was billed (people often have multiple).
- Save screenshots of the charge and confirmation screens.
If the refund is denied
- Try the other route (workflow vs order-history “report a problem”).
- Check if you were billed by a different provider (Roku, Amazon, Apple) instead of Google Play.
- As a last resort, contact Google Play support from within your account help options.
FAQ
Where do I request a Google Play refund?
You can request a refund using Google’s official Play refund workflow or by using “Report a problem” from your order history on play.google.com.
Should I cancel first?
Yes—canceling first helps prevent new charges while you’re disputing/refunding an existing one.
What if I can’t find the charge?
Make sure you’re signed in to the Google account that was billed, then check order history and subscription settings.