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How to request an Apple subscription refund
Apple handles many subscription refunds through its official “Report a Problem” site. You’ll sign in, select the purchase/subscription, choose a reason, and submit the request.
Quick answer
- Go to Apple’s “Report a Problem” site: reportaproblem.apple.com.
- Choose Request a refund.
- Select the subscription charge and submit your reason.
Step-by-step (Apple’s official flow)
- Sign in to reportaproblem.apple.com.
- Choose “I’d like to…” → Request a refund.
- Select the reason for the request, then continue.
- Select the subscription (or charge) and submit.
Before you submit (helps approval odds)
- Cancel the subscription first to prevent new charges.
- Use the correct Apple Account (the one that was billed).
- Be specific: “accidental renewal,” “didn’t intend to subscribe,” “duplicate charge,” etc.
If your refund is denied
- Double-check you selected the correct charge/subscription.
- Try a different reason (if applicable) and resubmit once.
- If the charge was through a different provider (carrier/bundle), request the refund there instead.
Related
- Cancel guides (stop future charges)
- Refunds hub
FAQ
Where do I request an Apple refund?
Use Apple’s official “Report a Problem” site (reportaproblem.apple.com) to request refunds for eligible App Store purchases and subscriptions.
Should I cancel before requesting a refund?
Yes—canceling first prevents additional charges while the refund request is reviewed.
What if the subscription doesn’t appear?
Confirm you’re signed into the correct Apple Account and check if the purchase was made by a different account in a Family Sharing group.